We guarantee Live Arrival of all shipped Live Animals. Our main priority is animal safety and customer peace of mind.
Live Arrival Guarantee Stipulations:
COLD WEATHER: If you are having a Live Animal shipped, and temps are below 40 degrees, you must add a heat pack, and select "hold for pick up" at local post office, for LAG to apply. You must also let us know of any issues within 1 hour of delivery or pick up from post office. You should always record yourself unboxing your shipment, this helps protect both parties, and helps us make any improvements, if there are any areas of improvement.
HOT WEATHER: If you are having a Live Animal shipped and temps are above 90, you must add a cold pack and select "hold for pick up" at local post office, for LAG to apply. You must also let us know of any issues within 1 hour of delivery or pick up from post office. Tracking info is time stamped, that will be the reference time used.
You should ALWAYS record the unboxing your shipment, this helps protect both parties, and helps us make any improvements, if necessary. You must start recording BEFORE you cut the box open. If everything is fine, delete the video. This a best practice with all live animal shipments.
*There is an example of an unboxing video pinned to the top of our facebook page for your reference*
Jumping Spider Shipping: We will be shipping Tues/Weds only, thru Redline Shipping (FedEx). You can pick overnight delivery or 2day express.
Weather: If temps in your area exceed 100 degrees, we will call you and discuss options. It’s recommended by Redline that we don’t ship if temps exceed 100 degrees.
If you do not wish to have your spider held until temps are suitable for shipping, we will honor that, but this will void the Live Arrival Guarantee if the spider doesn’t survive shipping.
DOA's: In the event of an animal being DOA (dead on arrival), please contact us via our store email, include the unboxing video, and any pics supporting your claim, we will work with you to either issue a refund, or ship a replacement. Buyer is responsible for shipping costs for reshipping.
If you neglect to do an unboxing video, we reserve the right (on a case by case basis) to refuse a refund/replacement. Thank you.